Settings and Support

Hey, first of all, I love the app! I appreciate this portal to add ideas too. Let’s say I select “+ ADD CUSTOM WORKOUT” and the app generates a workout with my settings (see attached), but I don’t want to do the “upright row” sets. Ideally, I woul...

Please add a feature that would enable clubs to add a "home club alert" at the top of the AF App for members. For instance, someone opens the app and sees "power outage, fob reader not working", etc.

When we are signing up a new member I have them upload the app at the very beginning and then when its time to activate their pass they still have many steps to go through (ie: height, weight etc) that would be beneficial to allow them to do after...

Enable members to update payment method on file. We get a lot of members that get behind on payments simply because they forgot or didn't have the time to meet with a staff member to do it. It becomes a hassle. lost cards , compromised cards, and ...

Instead of having to answer questions on the AF app for personalized training, once the member signs in to the app it should recognize the phone number and that members fitness goals and evolt scan results.

Member requested I pass along a feature request for enabling iOS users to modify what types of notifications they receive and what types they don't (similar to how Android has this option). They mentioned other applications have this level of filt...

A member who travels a lot came in today because he lost his key fob and I was trying to be helpful in suggesting Access Pass. What could have been a 30 second operation took over 5 minutes because he had to set up the app. Access Pass needs to be...

The app should have an option to force it to stay on while doing a workout. For example, if I’m doing a rowing interval workout, my phone goes to sleep and I constantly have to let go of the rower handle and tap my phone so I can follow the one mi...

We recently lost a brand new member that had extensive issues with the AF App and Access Pass. Had we been looped in on the messaging that this member's issue was not quickly resolved and needed escalation within the support team, we could have of...

With the current support experience being a basic submission form, we could enhance this with things like self-serve content, categories for tickets that could inform routing rules, redirects to the Club for certain questions, etc.