Settings and Support

please remove these from setup. Some of us don’t weigh ourselves for very good reasons, and you can’t setup a plan without. This should 100% be optional. Body weight does not determine health.

As an AF member, I need the ability to request a membership cancelation or freeze, so that I can conveniently manage my account effectively. We should consider integrating appropriate pushbacks to attempt to retain the members (not sure what this ...

Would be easier and more helpful if 7 day trial passes were able to access the gym through the AF app. Those who come in and want to do the trial but have no access other than coming during staffed hours enver return.

it should let us know if we’re passed due, paid on time for the payment method

as a total newby to this app, its awful. Need a manual on where to find alternate wkouts, how/when to input my weight and settings for each machine, how to get the treadmill& elliptical to connect and transfer info. I spend more time on this a...

make the ability to cancel the subscription and if you want more people to join don’t make a yearly dumb contract just do monthly or 3 month contract at least . For people who want to try out the gym and see if it benefits or not

Oftentimes a staff member having an issue with Access Pass submits a ticket when they could follow some self-help steps to solve their own problem by linking their accounts.

The internet is so slow that I can't use your app or access other training videos, music, etc while working out.

it would be helpful to have the choice automatically add to phone calendar. I know that there is an option but easy to miss and there is no way to go back and add to calendar

have a log in instead of what you have it’s so annoying to have to go through a verification process every time I get on the app