Copy Club on AF App Support Communication with member when an issue is escalated
We recently lost a brand new member that had extensive issues with the AF App and Access Pass. Had we been looped in on the messaging that this member's issue was not quickly resolved and needed escalation within the support team, we could have of...
Would be easier and more helpful if 7 day trial passes were able to access the gym through the AF app. Those who come in and want to do the trial but have no access other than coming during staffed hours enver return.
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Future consideration